Dissapointing Showmax and DSTV products

I recently wanted to watch Showmax ,I previously used my Smart TV to access Showmax. Itjoo,it gave TV notification that " The new showmax has arrived visit showmax.com ....I then tried to connect with the DSTV Explora Model 3B. And I couldn't connect. I went to the DSTV agent in Bloemfontein who assisted with the deactivation and signing off of the old Showmax.

He then advised me that I need to register and activate new account of Showmax then I should opt for that R89-00 deal,I have paid R140 because it has some Extra Device thing.

But my problem is the DSTV guy from Ds TV indicated that after signing and activating Showmax it will show on my Smart TV and my TV is a Hisense LED 2020 Model ,my surprise is that still I do not have access to Showmax and I have paid R140.

I went to their Help website ,which very useless because their online agents couldn't help and their contact number is problematic

I feel very unfair because my current Decorder was bought in 2022 December and to me this is a new decoder it has not completed even 24 months.

I'm very disappointed and I will never champion for our own thing especially DSTV and Showmax.

Kind Regards