Dissapointed customer

I've never experienced challenges with the business in the past, but this issue has left a bad impression. At this point, all i want is a voucher for the monthly subscription. It's been 13 days since reaching out to resolve my issue and unfortunately you have not shown professionalism in trying to resolve my query. I keep on receiving an emails from you stating you tried to contact me but I didn't receive a call or any other contact attempt. Can we please resolve this issue asap.