Disgusting service!!!!

I spoke to Nozipho and indicated to her that my bank card expired on 31/03/2020 however due to the Coronavirus pandemic my bank provided me with an extension until the end of the lockdown. I asked showmax for an arrangement to keep my account active until I can renew my bank card in 2 weeks. Nozipho agreed to this and asked for my email address to facilitate the arrangement, then said my showmax account should be active again in an hour. A few hours later I wrote to them again as my account was still inactive, and this time I was chatting to Kegomoditswe whom I repeatedly had to explain “my previous chats with Nozipho”to, after having spent minutes of explaining my request to Kegomoditswe, he/she tells me unfortunately they cannot grant me a few days as Nozipho had indicated!!! Their LiveChats agents are *********** ***** who don’t have an absolute clue of what they are doing!! Now I’m stuck with a tv that won’t play.