KL
Kabelo L

1 reviews | Active since Dec 2018

08 Aug 2024, 21:28

Diplorable, Apalling service - you will be misled! SAVE YOURSELF -DO NOT USE SHOWMAX

I had used my brother inlaw's card to make a purchase last month when I activated Showmax I tried to update the payment details to continue with my subscription. the payment portal was not working and spoke to a Queen online who who sent a link to "Webtickets" for my to make an online payment. On that portal, the only Plan available for the same R99 subscription I had on and off for several years now was apparantly only mobile and I cannot use it to log from my PC or smart tv. I tried to correct this as I STILL havent used it and this option is useless to me - I was uncemoniously told "sorry, we we cannot help you" you made the purchase so deal with yourself. I asked for the chat transcript to prove that the lady i spoke to referred me to a portal where the plan i was seeking is NOT available. When I asked for the link again i was told to rather make payment at pnp - can you believe that!!!!!

be care, there is something very fishy going on here!!! the new changes to Showmax have brought these ***** dealings!!

0
Replies (1)
Showmax
Showmax's reply09 Aug 2024, 09:50
Official
Hi 

We acknowledge reciving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
Showmax: Hello Peter Team