JM
Jeffrey M
1 reviews | Active since Jun 2020
12 Nov 2024, 08:54
Debiting my account against a canceled subscription
Can someone, at least from Showmax; attempt to explain to me WHY are you still debiting my account months after I've canceled the subscription. The worst thing is that your service doesn't have an option to cancel reoccurring debit payment. I guess this was done intentionally just so hold our account ransom.
URGENTLY delink my bank account number from your system. It's very annoying at this point.
Helpful (0)
Replies (4)0
Replies (4)
Showmax's replyOfficial
12 Nov 2024, 14:39Hi Jeffrey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
Showmax's reply12 Nov 2024, 14:39
Official
Hi Jeffrey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
Showmax: Hello Peter Team
Showmax's replyOfficial
12 Nov 2024, 14:41Hi Jeffrey,
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.
Kind regards,
Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.
Kind regards,
Showmax: Hello Peter Team
Showmax's reply12 Nov 2024, 14:41
Official
Hi Jeffrey,
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.
Kind regards,
Showmax: Hello Peter Team
We profoundly apologize for any inconvenience this may have caused. We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.
Kind regards,
Showmax: Hello Peter Team
JM
Jeffrey M's updateReviewer Update
12 Nov 2024, 16:54So a single attempt to get hold of me seems to be enough for you guys. Just when I was about to answer your call, you disconnected. Unbelievable, this is.
Call me anytime for that matter. I need this sorted out the soonest.
Call me anytime for that matter. I need this sorted out the soonest.
JM
Jeffrey M's update12 Nov 2024, 16:54
Reviewer Update
So a single attempt to get hold of me seems to be enough for you guys. Just when I was about to answer your call, you disconnected. Unbelievable, this is.
Call me anytime for that matter. I need this sorted out the soonest.
Call me anytime for that matter. I need this sorted out the soonest.
Showmax's replyOfficial
13 Nov 2024, 10:55 Hi Jeffrey,
Thank you for taking our call and giving us the opportunity to remedy the situation, we appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call and giving us the opportunity to remedy the situation, we appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Showmax's reply13 Nov 2024, 10:55
Official
Hi Jeffrey,
Thank you for taking our call and giving us the opportunity to remedy the situation, we appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.
Thank you for taking our call and giving us the opportunity to remedy the situation, we appreciate your time and patience and hope you have a wonderful day further.
Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.