Customer Service could possibly not get worse than Showmax’s

Possibly the worst customer service possible.

I have been on live chats daily trying to get a resolution to my query, only to receive the same response at each turn I.e. “your query has been escalated”.

I even wrote an email hoping that would at least get the attention and resolution it deserves to as well be met by a generic response that does not at all address my query.

How does one deduct funds from an account to immediately suspend said account owing to “your payment was not received” when statements and proofs of payments have been supp****?