Complaint Regarding Ongoing Showmax Subscription Issue and Unresolved Service Problems

Dear Hello Peter Team,

I am writing to express my frustration and dissatisfaction with the customer service I have received from Showmax regarding my subscription, which has been unresolved for over a week now.

I initially reached out to Showmax customer care on [insert date], starting a chat at 9:30 AM with a representative named Bright. The issue I raised was related to connecting my Showmax account, which is linked to my DStv account. Despite following the instructions provided by the agent, I am still unable to activate Showmax, and the service has not worked for the entire week.

Here is a summary of the chat I had with the agent:

I provided all the required details, including my full name, email address, mobile number, and DStv customer number. I followed the provided instructions carefully, including logging into MyDStv and clicking through the required steps to add Showmax to my account. However, after clicking on the "Activate Showmax" button, I continuously received an error message, and Showmax failed to activate despite following all the steps. The issue was reportedly escalated to the Showmax team on Monday, but as of today, I have yet to receive any updates or resolution. I was repeatedly told to "hold" while my issue was escalated, but I have not received any meaningful assistance, and the service remains non-functional. I was also informed that I would need to wait for Showmax to act, but I am frustrated that it has been more than a week without any resolution. I find it unacceptable that I have been paying for a service that I am unable to access, and the repeated promises of escalation have not led to any action or solution.

Given the ongoing issues, I am requesting a prompt resolution to my problem or a full cancellation of my subscription. The service I’ve received so far has been far below expectations, and I am disappointed with the lack of urgency or effective communication from the support team.