KJvR
Kay Janse van Rensburg

1 reviews | Active since Dec 2020

26 Mar 2025, 11:08

Check your statements... showmax takes money off your account for random strangers

Check your subscription with Showmax. My bank notifications only come through for transactions that are more than a R100. Showmax subscription is under that limit, which means that since I signed up Showmax has been debiting my account twice a month for R99 not once a month. I raised this issue and support rep**** that there is another subscription that is coming off my account for some random stranger. I was asked if I knew in two emails, both times I rep**** that no, this is a random stranger. Now support has sent me an email to tell me that my bank details have been removed and the subscription cancelled. No accountability, no explanation.

One of two scenarios: 1. There is a massive flaw/***** in Showmax that enables them to debit an account without permission, as I did not receive any form of notification or authorization that I am paying for a random stranger 2. Someone is using my bank detail, but yet again I did not receive an authorization code and that again implies there is a massive flaw in the Showmax system

I have requested the details of the random person whose subscription I have been paying so that I can report, this to the police and to my bank. Lets see if Showmax responds

0
Replies (6)
Showmax
Showmax's reply26 Mar 2025, 11:56
Official
Hi Kay

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards
Showmax: Hello Peter Team
Showmax
Showmax's reply26 Mar 2025, 12:13
Official
 Hi Kay

We have attempted to reach you but have been unsuccessful. Could you please confirm a convenient time for us to contact you?
Thank you.

Kind regards,
Showmax: Hello Peter Team 
KJvR
Kay Janse van Rensburg's update26 Mar 2025, 12:24
Reviewer Update
Hi,

Your number comes through as suspected spam and blocked by the Samsung software. Please indicate which number I should contact you on either the 081284 or 01597

Thanks
Showmax
Showmax's reply26 Mar 2025, 12:39
Official
Hi Kay 

 Please note that we do not have a Inbound call center, which may be why our number appears as suspected spam.

Kind regards,
Showmax: Hello Peter Team 
KJvR
Kay Janse van Rensburg's update26 Mar 2025, 13:00
Reviewer Update
Please try calling again, I have disabled the spam checker
Showmax
Showmax's reply26 Mar 2025, 13:58
Official
Hi Kay

Thanks for taking our call earlier. Once we get feedback we will get back to you.

Kind regards,
Showmax: Hello Peter Team