Cheated out of 3 months free subscription.

<p>On 25 November 2015, I purchased a 48" Samsung Smart UHD from Game Stores, Canal Walk, Cape Town.</p> <p> </p> <p>As part of a promotion Game and Showmax were running, any Smart TV Purchased were given a 3 months free subscription to Showmax. I have searched hi and low and have not found my voucher which was promised to be in the box.</p> <p> </p> <p>I have gone back and forth with Showmax to resolve this issue:</p> <p> </p> <p>First contact with Showax - 20 May 2016:</p> <p>"Hi Enrico</p> <p>Thanks for getting in touch with ShowMax.</p> <p>The voucher code comes with your TV, it is on the leaflet that comes with your Samsung TV set.</p> <p>Please let us know if you need further assistance"</p> <p> </p> <p>I then responded saying I cannot find it and provided them with TV info and Proof of purchase information. I am sure they can see what devices used that particular voucher?</p> <p> </p> <p>Second Contact: They only rep**** to the above on 30 May - 10 days later with such a pathetic response:</p> <p>"Hi Enrico</p> <p>Thanks for getting in touch with ShowMax.</p> <p>We apologize for the inconvenience cause. We will escalate on our side and give feedback.</p> <p>Please let us know if you need further assistance.<br /> (TR)<br /> The ShowMax Team"</p> <p> </p> <p>Emailed them again requesting feedback on 01, 03, 07 June with no response - to date.</p> <p> </p> <p>I query has not been resolved yet and I haven’t received my 3 months free subscription. I would like to deter anyone from using their services as they are not a client centric business and cannot match their competitor’s level of service. It is disgusting our international content cannot be managed by local providers. </p> <p> </p> <p>Sincerely,</p> <p>Netflix4Thewin</p> <p> </p>