1 reviews | Active since Nov 2016
Charging me without having voucher code and no access to service for two months
<p>Showmax is blaming Telkom and Telkom is blaming Showmax and I still don't have access to Showmax due to not being provided with a voucher code on subscribing through Telkom. I have been charged for Oct and Nov without being able to watch anything. Telkom says it will take 9 days to atttend to my query which means i'll be charged again before the query is resolved. Showmax is not responding to my emails and there is not phone number for them online. Telkom said I must cancel subscription with Showmax which i did via email on their site. Whether it will happen I will have to wait and see month end. Terrible service and unhelpful useless customer service.</p>
Hi Anneli,
That doesn't sound like a great experience. Please accept our apologies for the inconvenience.
We will investigate this as a matter of urgency and get back to you using the email you have on your HelloPeter profile.
The ShowMax team
Hi Anneli,
That doesn't sound like a great experience. Please accept our apologies for the inconvenience.
We will investigate this as a matter of urgency and get back to you using the email you have on your HelloPeter profile.
The ShowMax team
