Billed Account - No Login/Access To Viewing

Highly disappointed with the service offered by Showmax. I created an account based on the 14 day free trial, my card details were requested for future deductions if I proceeded with accepting the offer. Strangest thing is that I did not receive a "welcome email" confirming my username and other account details. Despite that, on many occasions I have tried logging onto Showmax but every time, it says my email address is "invalid". Most pecu**** thing is that my back account is not "invalid" to them. For the past two months my account has been deducted but I am unable to access the service they promised to offer. This is day light *******!!!