Biggest **** running between DSTV and Showmax

I have had the unfortunate experience of needing to change my Dstv decoder. Once that was done, I had to re login to my apps which were preloaded on my decoder. One such app is Showmax which I am automatically subscribed to as I have the DSTV (multi choice) premium subscription. So begins my frustration with DSTV and showmax. I am unable to log into the able as the app no longer recognizes my DSTV user details. I call DSTV, they can’t help me and redirect me to showmax, who are only available via their chat box. Multiple attempts later, I have a reference number and I am told it will take 72 hours for feedback. Again. I go back and forth and I am then told, I need to ‘disconnect my showmax account’ and now choose and new payment method in order for showmax to activate my account. Dstv can longer assist me to connect via the app offered with my premium package and showmax now insists I start paying for the service which is part of my premium package. No one is willing to rectify my situation. Multiple emails and chats are being sent and still no joy. Dstv to cover themselves, send me an email saying they are now terminating my showmax package, which they have always offered as a free perk to all premium subscribers. This was the biggest **** ever from both DSTV and showmax and deplorable service all around given I have been a DSTV premium subscriber for over ten years now. Up till now, I still don’t have Showmax working as I refuse to pay for something that is essentially free for others on premium just not me.