1 reviews | Active since Mar 2017

22 Oct 2018, 22:54

Beware special offers from Dstv, they impact Showmax.

Signed up for a "special" premium package with Dstv. Big mistake! Latest problem with this is that my Showmax subscription has been canned and I am unable to "restart" or "activate" it. Whichever method I attempt returns an error, "payment was declined" or "We are unable to add Showmax to your DStv account at this time. " Dstv self-service gives similar results. Call centre is useless, just get copy/paste nonsense from them and promises of "escalation", which translates to the issue being totally ignored. Hello peter seems also to be of little use as an escalation mechanism now, since it also elicits no response.

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Replies (1)
Showmax
Showmax's reply23 Oct 2018, 11:34
Official

Hi stephanjs2

Really sorry you have to experience this.

Please, will you PM us your email address used for signing in to your Showmax account and also provide us with a contact number and confirm a convenient time for us to give you a call.

The Showmax team