DS
Dominic S

1 reviews | Active since Jul 2011

22 May 2017, 08:07

Baited into signing up for trial, no refund

<p>In January, I signed up for a free trial, baited into using any payment method. I used Vodacom and was immediately debted, in contravention of the bait email. Since then I have been fighting for my refund. I have it in writing that they will refund me, but actually getting the refund is the ridiculous part. Many emails, many promises, nothing. Time to go the consumer commission and report Showmax to the ombudsman.</p>

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Replies (2)
Showmax
Showmax's reply22 May 2017, 08:15
Official

Hi,

That's not what we like to hear.

We will arrange for this to be taken care of for you. Your review doesn't have your contact details so please send us a private message with your details so we can get hold of you to take you through the next steps.

Apologies for the inconvenience.

The Showmax team

DS
Dominic S's update23 May 2017, 13:25
Reviewer Update

Provided info within minutes, still waiting for someone to contact me.