Bad Service from chat support

<p>On Saturday the 14th of January I had a problem loading a showmax voucher on my profile. The voucher was supposed to be valid until the 14th but when trying to load it it gave me a message that it was expired. I then used the chat feature on the Showmax site to correspond with the support agent named Sindile. The agent was not in the least interested in resolving my issue and just continually stated the voucher was expired even though I sent screenshots to the agent showing the dates on the voucher and the fact that it had a countdown timer stating it I still had 15 hours left to use this voucher. I got no assistance from Sindile and the agent eventually just terminated the chat.</p> <p>I then sent a message on Facebook to Showmax and an agent Clementine responded to me, she was very helpful and made every effort to try and sort out my problem. She helped to get my issue resolved and even followed up the next day with me to see if the issue was now resolved. </p> <p> </p> <p><br />I can't stress enough how different the support levels were between these two agents. Sindile offered no help at all and mostly just frustrated me more where Clementine was a pleasure to deal with. If any one is interested to review the chat I had with Sidile, I saved the entire chat session.</p> <p> </p> <p><br />Some staff members can make or break a company, I really feel Sindile is a staff member that can break a company and Clementine can make the company. </p>