bad service and enrichment

My Showmax subscription is linked to DSTV as the debit order is combined and same was confirmed by Multichoice.

I had a chat with a Consultant by the name of Tumelo minutes ago and he clearly does not know the rules or forgot his training when he deals with clients whether irate or not. Instead of checking thoroughly, he came back telling me that i did not pay and i must make payment before i watch. I became irate and told him i already paid and Multichoice confirmed. He became annoyed and irate as well and kept on providing me vague information. He had to check again and he saw that my account was linked but still, he was annoyed as if he was not interested in helping, instead he became too friendly and felt like he can say whatever he wants. I then requested the email address for the complaints department and he ignored me hence i am here because i told him that if he is annoyed, i will take my complaint to hellopeter.

I am paying for something i cannot even enjoy and when i try to ask questions, the consultant is not even interested. I would like this mess to be sorted, failure to do so, i would like my money back then you can cancel the subscription or i will. You will not enrich yourself at my expense.