bad experience

Hi, i have made an enquiry with the Showmax where i subcribed last week and my account was activated for one night, the second day in the 27th June when i tried to login it said i do not have an account, i sent an email to their "help" account and they responded and they requested for POP and bank statement which i provided on Tuesday and i was informed that i was gonna be assisted after 48hrs. payment was made and proof was provided but till to date since i paid i have not been active.