BAD CUSTOMER SERVICE WILL BE THE FALL OF SHOWMAX....MARK MY WORDS.

I logged a call on the 12th of September as I was having issues with connecting to my profile (which is the main profile). I spoke to Andile who advised me that my issue would be resolved within 24hrs. The 24hrs lapsed and the issue was still not resolved. I then sent a message requesting that my subscription be cancelled and the live chat consultant Iviwe did the cancellation with immediate effect even though she had mention that this will only effective end of September. I told her that I couldn't access my account. She told me she had escalated the matter and gave me a ref number, I asked her to cc me on the escalation or at least print the convo, she told that she wouldn't be able to. I asked her to then set up a pro rata refund and she said they don't do refunds. I escalated the matter to both Showmax FB and Twitter accounts. I was told by the twitter Showmax agent that my acoount was still running and that i needed to just register a new profile. Whichn didn't work. I sent an email to the Ceo via the PA Virginian Cook well as Linda Davids and this day they haven't responded to my email. I then sent the Shomamx Scheduler Portia Mkhanyeswa on the 16th and she also has not responded to my email. I was told via twitter that I would get feedback on between 3-7 days and today marks eight days. It is evident that Showmax does not give a rats behind about their customers and what implications all of this will have on them as a business. I have exhausted all means and my only option is to contact the relevant ombudsman. I would never recommend this service to anyone no matter how cheap it is.