BAD CUSTOMER SERVICE

I paid my showmax account and accidentaly changed my old all devices plan to the mobile plan. From last night 18/09/2024 i have been trying to login on my television and mobile device but i wasn't able to access it.

Today i contact the chat customer service and i first spoke to Bongisile who advised that i logout of the app which i did and saw that i was successfully logged in though nothing was viewed because i am trying to get the subscription working on my tv and laptop.

I contact the chat service again and i start tecting with Dineo, i explain how im trying to get back to my old plan and she tells me of a viewing hsitory. Of course there will be one because of the successful login i did with Bongisile earlier.

I am trying to get back to my old plan and dont necessarily need a refund.

I am then told admently so that she wont be able to help or escalate the issue because what a computer has been programmed to capture.

Not once did she tell me what was viewed on the history nor the device that was used yet she claims a viewing history is on the account.

Is this the service Showmax is aiming to provide?