<p>I have experienced sound problems since subscribing to Showmax. and am unable to watch anything. After writing to them, they phoned and had me change my DNS settings . This did not help at all. I wrote again, and again... They still have not rep****. This is my last email sent on 26 July:</p> <p><br />Good afternoon</p> <p>I have written to you 2x. You phoned me and changed the DNS settings. I wrote again saying this has not helped. I hear nothing more.</p> <p>I require:</p> <p>1. The problem to be fixed immediately;<br />2. A refund for the last 3 months that I have been unable to watch Showmax.<br />3. My subscription to be cancelled should the problem not be sorted out before the end of July.</p> <p>Kindly acknowledge receipt.</p> <p>I intend cancelling. Netflix is just so much better- and they respond to queries- and fix problems!</p>
Hi Kenneth,
Thanks for bringing this to our attention.
We will investigate this and get back to you asap.
Please accept our apologies for the inconvenience.
The ShowMax team
Best regards,
Hi Kenneth,
Thanks for bringing this to our attention.
We will investigate this and get back to you asap.
Please accept our apologies for the inconvenience.
The ShowMax team
Best regards,
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