Appalling

<p>The past few weeks have been terrible in respects of their "service". Regular errors when trying to watch anything. I on numerous occasions sent through requests for support to their ********** to no availa as they do not bother to respond.</p> <p> </p> <p>I finally got through to someone on their chat function on the website who proceeded to tell me the issue was with my internet connection speed...... (not the case as I have been using Showmax on the same connection since inception and the speed and latency have not changed). Proceeded to tell me that I had to update the firmware on my Smart TV (not valid as firmware is up to date), then to upgrade to the latest version of the Showmax app (also updated beforehand), the usual reboot the router, the TV - asll of this I had done way way way before I finally mamanged to get someone at support to even respond to anything.</p> <p> </p> <p>Eventually they state that they will help me resolve the issue with the Samsung software as clearly it is causing the issue.......... There was no answer to why the problems reside with Samsung when THEY write the app to run on Samsungs platforms. Surely they should ensure that the two are compatible? No answer. </p> <p> </p> <p>When I requested a refund of my fees due to not being able to utilise the services. No response. They did end the conversation with "We apologise for the inconvenience". No resolution. No refund. </p> <p> </p> <p>So in other words, pay for the service, if it does not work we do not care and will keep your money any way.</p> <p> </p> <p>To date I have yet to find a way to contact someone higher up the food chain, but as is always the case with companies like this, they refuse to divulge such information and refuse to take any form of responsibility.</p> <p> </p> <p>Use them at your risk. You will regret it.</p>