1 reviews | Active since Jul 2017

14 Jul 2017, 09:02

Annoying Network error Pop-Up

<p>We watch mostly on our Samsung Smart TV. Recently we have been getting the annoying popup dialog "Unable to connect to the ShowMax Service....". This pop-up stays on the screen while the video continues to play in the background uninterrupted - proving that there is really no problem with the network. If left alone the video will play to the end of the show with this dialog box occupying 1/4 of the screen. There is definitely a bug relating to determining that there is a network problem. Even so, can the developers not place a 'Cancel' button on the dialog so that false positives can be cleared? Currently, pressing OK shuts down the app altogether.</p>

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Replies (1)
Showmax
Showmax's reply23 Aug 2017, 08:48
Official

Hi siva-nair,

That does sound annoying. Please accept our apologies for the inconvenince.

Please send us your details, by private message, so we can get to the bottom of this for you.

The Showmax team