4 hours

I have 2 DSTV Premium accounts at different locations and should be entitled to free Showmax on both. In fact for years I have accessed Showmax on both accounts but after cancelling one and then trying to re-register I lost Showmax on that account. The DSTV call centre (after 4 hours on the phone last Friday) could not help and said they would escalate - but didn't. I then tried to contact Showmax directly. The only published way to contact Showmax is through their Chat facility (the only other listed number, ***, does not work). There is no other published way of contacting them (no phone no, no e mail, no customer service) other than via their Chat facility. After one hour on Chat on Monday evening I was told by the Showmax Chat agent that I needed a second phone number and a second E mail address if I wanted 2 Showmax accounts. The agent refused to escalate the issue as she said that there is a solution (I should purchase a second phone). I have photo's of this Chat. So the public seems to be at the mercy of the Showmax call centre agent with no other recourse.