10 days and 10 nights

My Showmax payment was debited against my Vodacom bill 2 days prematurely and wss obviously rejected. I tried the chat platform, but the live agent could not help me to make a once off payment which would allow me to watch Showmax until my November payment goes off on 2 November. There is no number I could dial, so I opted to send them an email to their helpdesk. The reply informed me that they have received my complaint, and would come back to me within the next 10 (TEN) days. TEN days!!?? I’m willing to make an immediate once-off payment now, but it might take 10 days to come back to me!! I wonder if Netflix is the same…