1 reviews | Active since Jun 2016
Give quotes but cannot order
<p>I hereby want to complain about the terrable service we got from Showerline. They give out quotations and everything, but when we wanted to order the showers they told us that they cannot help us and that we need to work through their agents in BFN.</p> <p>I have personally worked for this specific agents in BFN for 8 years, and this is the first time that I have heard this soppy story. In the past there was several clients that contacted Showerline directly and then they have asked if the clients can pick up the showers at the showroom of the agents or must they go and pick it up at the couriers depot.</p> <p>So my question is why is there a problem helping us as new clients?</p> <p>We did not ask for a discount and was willing to pay before even delivery.</p> <p>As far as my knowledge goes Bussiness is bussiness and it is a free country, we can buy from anyone anytime.</p>
Dear Consumer,
Showerline thanks you firstly for your brand enquiry and secondly for your observations.
Regrettably, Showerline should not have provided a quotation in the first instance.
Showerline believes in customer loyalty, and as we have built up a relationship with our Agent, Glassmaster in Bloemfontein, we direct all queries for our products to that agent. This is in line with good business to business practice.
The same loyalty is displayed by the company in all other regions (agents) as well where we do not have an brick and mortar Showerline branch.
We would encourage you to look to involve our agent, as the necessary training and expertise has been provided to them to ensure that the best possible quality is achieved in supply and installation. All Showerline products carry the same product guarantee but are managed by appointed agents in certain areas as in this case.
Showerline will gladly answer any questions you may have. Your are welcome to email our head office directly with any further concerns that Glassmaster cannot assist with.
Regards, The Showerline Team
Dear Consumer,
Showerline thanks you firstly for your brand enquiry and secondly for your observations.
Regrettably, Showerline should not have provided a quotation in the first instance.
Showerline believes in customer loyalty, and as we have built up a relationship with our Agent, Glassmaster in Bloemfontein, we direct all queries for our products to that agent. This is in line with good business to business practice.
The same loyalty is displayed by the company in all other regions (agents) as well where we do not have an brick and mortar Showerline branch.
We would encourage you to look to involve our agent, as the necessary training and expertise has been provided to them to ensure that the best possible quality is achieved in supply and installation. All Showerline products carry the same product guarantee but are managed by appointed agents in certain areas as in this case.
Showerline will gladly answer any questions you may have. Your are welcome to email our head office directly with any further concerns that Glassmaster cannot assist with.
Regards, The Showerline Team