1 reviews | Active since Jan 2013
Absolutely horrible service
<p>We requested a new panel for our shower at the start of November 2016 after builders broke the one panel. Shower Planet then came and collected the remaining panels to have a new panel cut that will fit. At the start of December, we we informed that the suppliers broke/lost the remaining intact panel and they would have to come and measure again and replace an extra panel. </p> <p> </p> <p>Then in January (2 months after original request), we were informed that they have to come and measure again, which they did. Installation was booked for 8 February 2017. They get there and the holes are cut on the wrong place. This is now 3 months after original request just to replace one shower panel. I call Shaun and he promises me that they have the right measurements now (after I asked him multiple times whether they want to come and measure again to make 100% sure). 17 February 2017 they arrive to install, and again the glass was cut wrongly! This is now over 3 months after original request to replace one panel on our shower, and still no working shower. And the sad thing is I can't even ask for my money back, as it was only one panel that was quoted for and needed to be replaced at the onset, which now turned into 2 panels to be replaced due to utter incompetence on Shower Planet's side.</p> <p> </p> <p>Stay away from them at all costs if you value your sanity.</p>
After a discussion with Shaun, it seems there was a bit of a misunderstanding regarding circumstances, so this review will be converted to a better star rating within a week if everything goes as promised.
After a discussion with Shaun, it seems there was a bit of a misunderstanding regarding circumstances, so this review will be converted to a better star rating within a week if everything goes as promised.
To follow up on the above, Shaun and Shower Planet delivered in the end beyond expectation. And they not only gave us a completely new shower (not just a new panel), they also installed it perfectly.
What also makes sense that Shaun explained is that it is much harder to install a single panel of an existing shower, compared to a completely new shower. Shaun went out of his way to make sure we end up with a brand new frameless shower at no extra charge, which was installed perfectly too.
It seems the original issues we experienced were a series of unfortunate events causing delays, but their quality of work on new showers are beyond reproach (the shower glass is perfectly level and incredibly precisely fitted), and we would most definitely use them again in future.
To follow up on the above, Shaun and Shower Planet delivered in the end beyond expectation. And they not only gave us a completely new shower (not just a new panel), they also installed it perfectly.
What also makes sense that Shaun explained is that it is much harder to install a single panel of an existing shower, compared to a completely new shower. Shaun went out of his way to make sure we end up with a brand new frameless shower at no extra charge, which was installed perfectly too.
It seems the original issues we experienced were a series of unfortunate events causing delays, but their quality of work on new showers are beyond reproach (the shower glass is perfectly level and incredibly precisely fitted), and we would most definitely use them again in future.