Worst service ever!!!

I didn't even want to give Shosholoza Meyl or Prasa one star because of their ****py service. We were late for a funeral because of reasons still kept from us - one person would tell us that there is no electricity, another said the signals weren't working, yet another one said the cables were ******. When we asked to speak to the conductor or train manager, we were told where to find him and to go find him ourselves?!?!?! What wonderful service! Not!!! We were delayed in Worcester for 4 1/2 hours and only arrived in Kimberley at 11h10 (the train was supposed to arrive at 4h30). On our way back the train was delayed for 7 hours!!! And after getting on the train at 4h10 in the morning and only getting about 2 hours sleep, we were told that we would be getting on buses at De Aar as the train would be further delayed and would only be getting to Cape Town at 1h00 the next morning!!! No reasons given!! Just one mix up after another! I will never travel by train in SA again and I will tell everyone I meet of the ****py service we received on the Shosholoza Meyl!! I'm still looking for the CEO of Prasa, I want my money refunded!! That's R1720 for two return tickets, thank you!!!