Worst service ever

We left cape Town station on time no issues. This morning we woke up and are told the cables have been ****** so the train can't proceed so busses are being sent to complete the trip from the station after Kimberly to JHB. The staff were not helpful at all we were left to cart our luggage without any assistance from the staff . The staff had run to make sure they could get seats on the 2 busses, in a terrible state I might add that was not enough to accommodate all the passengers on the train. Old people were left to fend for themselves and even didn't have seats on the bus. We requested to stay on the train as we had paid for the trip and didn't mind waiting for the repairs to be done we were told we can't . I can understand the theft of the cables but the service from the shosholoza staff was shocking . Not even giving up their seats on the bus for kids and elderly people . And the budget busses they hired were very unpleasant at best. I would not recommend this service to anyone . Rather save and fly or use Greyhound busses. I too like you have read reviews like this and though it can't be that bad till I experienced it for myself with my wife and 2 kids who had to sit on my lap most of the way. I would give them minus starts if I could and they will never see my business again . Too add to this as our luggage was not marked on the bus someone has taken on of our bags and we lost luggage . They also ran out of half the food on the menu by the first day .