Worst Experience - nothing works

We were on the Shosholoza Meyl Tourist Train from Cape Town to Johannesburg last week. It was one of the worst experiences in my life. A hour after we left the Cape Town station we had to ask and find out that the air-cons is not working. That in the middle of summer and the technician on the train say that everything on the train needs to be serviced, but most of the companies can't help them at the moment. With that my phone start ringing of the hook because of the Shosholoza from P.E. that crashed at Kroonstad - now you start wondering what the hell is going on the Shosholoza trains!?!? Nobody explain where is what on the train and everything needs to be figured out for your self - this is definitely not good service and assistance. Our Manager on the trip, Rona was missing in action half of the time. Eventually the older couple in the compartment next to us use the train often and found some ice in the lounge to try and cool down. Around 13:00 the machine is empty and only late at night the ice machine started working again, but people sat around waiting for the ice to fall and there was no time to get ice (because after 6 full polystyrene glasses the machine was empty again). If you know your air-con is not working and it so hot, can't you make alternative arrangements??? We pay standard full price and we get all this poor quality and we can just ask while the answer is half of "I actually don't know anything" no matter what you ask - the staff is friendly, but they really don't know anything (they do this work for a living, but they don't know anything - I was stunned). Around 17:00 we found out that temperature on the trains roof measure at 48 Degrees and all the taps only got hot water because of the extreme heat (heat wave in S.A. and we on a train without air-con). First big stop was Beaufort West and we stop there after 20:00 when we were actually suppose to departure. Then we only stop in Kimberley around 5 o'clock in the morning. Also you couldn't sleep on the train, because our driver was driving like a mad maniac from around 23:00 until 05:00 in the morning - except for the extreme heat inside the train, he brake like almost dead a few times (that things inside the compartment fall around) and then his pull-away is like a learner driver. Did he think everyone is sleeping so he can be funny. At 08:15 someone at least had the decency to tell us one of the power cable the train is running on is dead and we are stuck in the bush close to Christiana. They are not sure how long it will take to get people out and then they have to fix the problem. In the mean time the water is gone and we are not allowed to get off the train - inside we are cooking because of the hit and no air-con. Just before we 11 we left and I was suppose to get of at my stop just after 9. Thanks to the heat my nose started 3 times in the 28 hours on the train. On the train there is tourist that started phoning around, because the must have stopped at Joburg at 12 and then fly out 18:00 - now the new arrival time at the train station is around 20:00. Also people started chatting more with each other because the are in disbelieve and irritated, so we all come to the conclusion that all the food on the menu wasn't available + they ran out of water in the first 10 hours we left Cape Town. So I had full confidence that I will have awesome experience on the Shosholoza like the rest of my friends and family. Just to get to my designation just over 6 hours later and miss my car service, Doctors appointment (chronicle sickness medication, blood-test and check up) and hair appointment - which I have made, because I had the whole day to sort things out before starting to work the Monday. Wonder who will refund and/or pay for all the inconvenience and discomfort??

SHOSHOLOZA WILL NEVER EVER FOR AS LONG AS I LIFE SEE ME AGAIN!!!!