PRASA/SHOSHOLOZA MEYL

We were scheduled to travel with the Shosholoza Meyl on the 5/2/2020 - firstly they stated the train already left at 10h30 upon arrival at the Johannesburg station although according to our tickets it was only to depart 12h30 - nobody informed us re time of depart change - we waited till 14h00 to depart - awaiting diesel from Germiston - then the train ride taken till 7/2/2020 08h00 instead of arriving in Cape Town 15h30 6/2/2020 as per our tickets - the same for the return THIS TIME the train departed on time but yes again the train got stopped/delayed so that we had to get off prior to Johannesburg station otherwise we would have arrived at midnight 10/2/2020 - We have now submitted our claims for the day accommodation paid as well as the Uber home and the loss of return ticket with Gautrain but they don't even acknowledge receipt - *** -

Its a disgrace for the tourist especially the International Tourist - as there were a couple from Belgium on the train going down - if SA is advertising trains - Shosholoza and Premier Class (which had a accident 12/2/2020 wherein a tourist is unfortunately passed away) (condolences to the family) to travel in SA please DO NOT TRAVEL THIS WAY .

We were 4 people that put in our claims and NONE OF US heard anything regarding our claims .

DISGUSTING TRAIN TRIP AND SERIVCE