Prasa service sucks

Good day y name is Mercia Goodman. I would like to hear of more people that had the same problems I have trying to get a refund from Prasa. I had 2 tickets booked plus a ticket for my car from Jhb to CT on the 20th December 2020. On arrival at the station at 7am on the 20th to have my car loaded and then for me and my sister to get on the train I was informed that the train service was cancelled. We got no notification from Prasa about cancellation. The manager at the booking office gave me all the details on who to contact via email. I sent all the documentation to the email provided. Needless to say it's nearly 4 months later and numerous phone calls and emails to 5 other people and promises that refund will be done nothing yet. Latest was this week or if not maybe by the 15th March. What about all the interest I have lost on R5100 for 4 months. In Prasa's pockets. While I was standing at the office on sunday 20th December there were two other couples who also had their cars booked on train that day. Wonder if they ever got their money back.