PRASA (Deeply Disappointed with poor services )
<p> </p> <p>Good day Sir /Madam</p> <p> </p> <p>Referring to Reffence </p> <p>***2 ; ***3 ; ***3</p> <p>From Johannesburg to Port Elizabeth </p> <p>Date : 29 May 2016</p> <p>Departure time : 13H15</p> <p> </p> <p>I'm deeply disappointed by the Train Management services provided. Reffence number ***2,was booked at Johannesburg on the date above (29-05-2016)(same day)</p> <p>Reffence number is ***3, ***3 (adult & child) was booked in advance (23-05-2016)</p> <p> </p> <p>I Lavern Peters and my 3 year old daughter Leelayla Peters was booked in a koepai and My sister in a different compartment reason because Reffence ***2 was not book on the same day</p> <p>As the compartment was to small to accommodate 3 pasangers I requested the Train Manager known by the surname Mr Van Zyl if possible to put us together in a bigger compartment (sleeper) to accommodate all 3 of us. </p> <p>Firstly I'm so sadend and disappointed how he handeld the above situation.He was Disrespectful & Rude towards me, Insulted and offended me in front of my 3 year old daughter and fellow pasangers. I've requested Him, Mr Van Zyl (train mananager) to communicate in the standard language English so that everyone can be able to hear how he communicates to me but he continued in Afrikaans using body language that's unexpectable. </p> <p>A fellow pasanger who was willing to swop cabins with us, that was situated in the cabin next to us Mr Lloyd Nxati cellphone number *** understood Afrikaans and he heard how Mr Van Zyl (train mananager) offended me.</p> <p>Before the Train departured from Johannesburg station Mr Van Zyl came argumentative and rude without an apology and requested us to go to another cabin 12F. I'm grateful for the change of cabins because I have a toddler that gets irratated and whos restless in confined spaces, but im still very sadend and disappointed by the way he treated us.</p> <p>He then did he's routine checks by visiting the cabin to check the tickets with the same attitude. My 3 year old daughter was so stressed by Mr Van Zyl attitude that when she saw him entering our cabin she said that she's scared of him.</p> <p> </p> <p>Im a Transnet employee and we are using the free pass for the 1st time.Her first exciting train ride experience to the worst experience ever! If this is how customers gets treated on Shosholoza Meyl then I will never expose my 3 year old daughter to any other train rides in the future. Because after this I'm sure she will remember her first train ride experience as the most badest experience ever!</p> <p> </p> <p>If you need to contact me regarding this unplesant situation my</p> <p>Cell number :***</p> <p>Office number : 041 -***</p> <p>I really hope you can deal with this situation and do the necessary follow up</p> <p> </p> <p>Disappointed Mother and Train passanger</p> <p> </p> <p>Lavern Peters </p> <p>29 May 2016</p>