Pathetic Customer Services

The service is pathetic, my wife and the kids were meant to take a train at 21:40 from Kimberley station but the train was late for more than 2hrs, and no customers were not informed even once that the train is late. My wife had to go ask them what's happening with train. I must say their service is pathetic. The train supposed to arrive in Cape Town around 19:35, so you tell me if the train is late for more than 2hrs, what time it will arrive in Cape Town and now people must hire cars to take them. Prassa should teach their staff members customers services, they must learn to communicate with customers.