Our weekend of heartbreak and dissappointment...

I have tried contacting the Shosholoza Meyl directly and I have left messages on their Facebook account - but have not received any feedback from them. This is a bit of a mixed review... the staff and the trip itself, was brilliant. It all started at the ticket office in Virginia. We had booked the ticket online on the 21st of July this year. We had all the documentation that they sent us, but the lady could not find our details, because they had changed their booking system and our reservation seems to have slipped through the cracks. She phoned the train manager and made sure that we were able to board the train, even though she would not be able to print us a ticket. The problem lies within the fact that the train was more than 10 hours late. The train was supposed to arrive at Port Elizabeth station at 09:30 am on the 7th of October. We booked the trip to attend the wedding of a close friend, and thought that the train would be perfect, because we were only going through for the weekend. We expected delays, but felt confident, because the wedding was only at 17:30 in Jeffriesbay. The 10 hour delay cost us our whole weekend. We only arrived at the train station just before 7 that evening. We had already missed the ceremony and was at least trying to get to the reception. Upon arrival at the airport(we took an Uber) we found that Avis was already closed. We had no way to get to Jeffriesbay and had to spend the night at an Airport Hotel so as not to sleep on the streets. Our hearts were broken, we missed the wedding and came all the way to PE from Welkom in the freestate, only to return again the next day. Our Guesthouse in Jeffries was already paid in full and we were charged a cancellation fee at AVIS because we did not pick up the vehicle. We also had to pay for the airport hotel - and we did not budget for that. Utterly disappointing and heartbroken, we returned to the station the next day, to make our way home. We were met with friendly faces, and good service and we were quite content with the trip until we reached Bloemfontein. We arrived there at approx. 05:15 am, and stayed there until 10:30. After which we were informed that we will be sent home in buses. They told us - that they will not be stopping in Virginia, due to some Riots there, we were accommodating and organised a lift from Theunissen. Once on the bus and settled in, we were kicked off by the bus driver, who said that he will not be stopping in Theunissen, only in Vereeniging and JHB. He told us to take one of the other buses. We got out and collected our luggage only to find that there is no bus going past Theunissen. We found the Train Manager and explained our situation - gritting our teeth and trying to stay positive - but failing miserably - we were exhausted and irritable and ready to forget this whole weekend. Eventually the Train Manager told the bus driver that he HAD to take us to Theunissen, whereby the bus driver threw our luggage back into the luggage compartment and stormed off. My husband and I was unable to sit next to each other and had to sit next to strangers. We got dropped off at Theunissen and eventually got home at 13:30 that afternoon (7 hours later than the schedule) basically we spent the whole weekend on the train, which would have been fine if it did not cost us so much. I feel that Shosholoza Meyl should either refund our round trip tickets, or carry the costs of the Guesthouse that we never got to sleep in, the fee for the car that we never got to drive and also the cost for the Hotel that we had to pay out of pocket - or sleep on the street. Fair?