LATE!!! LATE!!! LATE!!! NO RESPONSE WHEN TRYING TO CALL THEM!!

<p>myself, my husband and my 3 children booked a return ticket from JNB-PLZ-JNB</p> <p>We were due to depart at 13:15pm on 02 April 2017, but only departed around 15:00pm which already delayed the train. During the early evening our train came to a halt and the train manager advised us that there is a problem with the locomotive and should they not repair it, they will then be sending us buses to collect us and complete the journey. By early the next morning we already running 6 hours behind. We then stopped a 2nd time as they were apparently waiting for a driver to come from PLZ. That set us back AGAIN! We were due to arrive in PLZ at 09:15am 03 April 2017 but by 11:00am we were still waiting for the new driver. At which point my husband asked the train manager to please just send a bus and we will complete the journey that way. We were promptly told that no buses will be sent to collect anyone! <br />Needless to say we only arrived in PLZ at 20:00pm. Nowhere NEAR 6 hour delay as we were told. This was more than 10 hour delay! We did not pack enough food to last us more than 30 hours on the train with 3 small chilren as well!</p> <p>We resided to the fact that this was only a once off and should happen again upon our return.</p> <p>We were pleasantly surprised when our train arrived promptly at 15:00pm 16 April 2017 and left on time as well. We drove during the night and we thought everything was going smoothly, until we got the message the next morning that stated we were 5 hours delayed again. At which point my children were extremely unhappy again. Again, we asked them to send us a bus, which they told us AGAIN that it will not be happening! They told us that our arrival will be between 18:00 - 18:30pm on 17 April 2017. When it was 19:00pm and we were still nowhere near Johannesburg my husband asked questions again and we got no feedback from anyone! Again our children were starving and the kitchen was closed. A gentleman came to us and told us they will bring food around to apologize for the inconvenience. That NEVER happened. <br />Needless to say, our train only arrived at 22:30pm that night. Our children were extremely upset, cold, hungry and very tired!</p> <p>What was supposed to be a fun and enjoyable experience for our children, turned out to be one of the most traumatic and unsettling experiences we have EVER had!</p> <p>We would like a full refund of our tickets as we most CERTAINLY did not pay to be stuck on a train for a total of OVER 62 hours! We did not pay to be treated poorly! We did not pay to have our children irritated and upset after spending a day and a half on the train that moves less than 40km p/hour! We did not pay to have no communication/poor communication!</p> <p>This is absolutely SHOCKING service and something needs to be done before nobody drives that train again!</p> <p> </p>