Horrible Extremly Bad Service with Shosholoza Meyl

On the 17th December 2015 we took Shosholoza Meyl from Krugersdorp to Cape Town, the train was supposed to leave at 13:14PM according to our bookings and ticket however due to some problem the train arrived between 04: 00 - 04:30PM and we left at 05:30PM, on our way to Cape Town we kept stopping several times, sometimes we stopped more than an hour as the train had a problem we were told the train would be late and would be in delay for 9 hrs and that we will arrive between 11:00PM - 12:00AM on the 18th Dec.<br> At the Gouda Station we stopped between 10:00PM and we were told that the train has an engine failure and that we will arrive in Cape Town in the Morning from 05:00 AM. as we were waiting in the train there were big mosquito's biting our kids, we were sold hot drinks, there was no cold water and the water they provided tasted bad, this was a depressing trip because we were traveling with children and we paid for Hotel Accommodation and we could not make it due to the faulty train. Imagine spending 2 nights in the train going to Cape Town with kids. <br> I am so disappointed this was our first time using Shosholoza Meyl and probably our last...<br> Your service was bad<br> .