Empty promises and lies on my refund at shosholoza meyl

I booked a train for 31st January 2021 from cape town to jhb and in the same week before i had to leave i was phoned to say train is cancelled and was told it will only ride the 29th January. I then went in to change to 29th and 2 days before i had to leave they phoned me again to cancel train. I had to make urgent changes and requested a refund since then. Whenever i phone in to cape town office speaking to finance manager Danie Cronje *** he keeps spinning stories tgat he sent bank email to release funds and said he copied me in but that's all lies. My daughter's wedding had to be set back due ti this now.. I still dont have my refund as im being **** to all the time