Disgusted Service

<p>First of all i booked these 4 tickets for my family from PE to JHB and thought it would be a wonderful experience especially for my two kids that have never been on a train. The pictures and advertising was beautiful, the way the discribed the train and the dining cart etc.</p> <p>Needless to say that we were all ready to leave on the wednesday to PE to the train station and i get a call from the train company at 10:00 stating that there will be NO food on the train!! Now we are leaving to PE which is and hr and 30 away and still have to buy food and plus check in 1 hr before. So of course as a mother you rush off and get food for the tain for lunch, supper and breakfast as the arrival time is 11:35am so we didnt get food for lunch, but thank goodness i got some biscuites and some sweets to nibble on in case we run late by an 1hr.</p> <p>Well we get on this wonderful train that didnt even look like the pictures but nether the less we were excited kids excited we make the best of it.</p> <p>We start having some lunch and the train leaves about 15 mins late which is not a train smash! </p> <p>So my husband and i decided to take the kids for a walk to the dining cart and see if they have coldrink and some beer for him. WOW they had that, so you wouldnt think it would cost much so the kids has a coldrink and my hubby and i had 2 beers and 2 hunters gold and we ask for the bill, because we didnt get a pricelist/menu we think what can it cost between R15/R20 like normal places, we get the bill and they charge R25 each bottle and can.</p> <p>Then we would like to shower the kids only to find out there was no water on the train! People were doing there business and couldnt flush so you would get this constant smell ont he train of stoel and pee which first of all in unhygenic and not healthy for kids and everyone else.</p> <p> </p> <p>To top it all off this train was 5 and half hours delayed we got to park station in JHB at 17:00 instead of 11:35!!!</p> <p>My kids were tired, hungry and tired! The train driver was stopping for nothing and going slow for nothing i understand that he had to stop at the stations but he stop in the middle of nowhere as well, next to empty fields that had ******* that stank to high heaven!!</p> <p>I cant believe what an unpleasent, disgusting, unsafe, un friendly trip we had on this train. I was attending a memorial service for my family member and i missed this due to this delay! </p> <p>When the gentleman called me about the no food story why wasnt i informed about the water situation! They were handing out toilet paper on the train and the one gentleman said why you giving toilet paper when there is no water and by this time we had been on the train for almost 2hrs!!!</p> <p> </p> <p>Then the trip back the train was also running late by 5hrs i mean what the hell is going on, its obviously not run prpoperly and people dont care but they take your R2860 for the tickets and what do you get NOTHING! Then you have to still buy linen which is anextra R60 for each set!! The service is shocking and unexpectable and i will not stand for this, i will complaine all over social media until something gets done about it! Its false advertising to the public and its apparently suppose to be a family comfortable train that travels fast.</p> <p> </p> <p>I would to be contacted about this terribly experience and i would like to be reemburised somehow for my travel to jhb. we cancelled our trip back to PE and got refunded our money but 10% was still taken off due to it going through an agency which i think is also pathetic.</p> <p>I cant believe what my family had to go through especially my two young kids! No one could tell us why it was so delayed or even informed us, it was my husband that is a rep that said to me that we were going to be hectically delayed! I dont understand why do they put times down when you arrive so late that that time is not even close to the time that one arrives!</p>