Disappointed by Shosholoza Meyl

We bought the tickets for a family trip to PE from Shosholoza Meyl on the 10th October 2018 to go to PE on the 16th December 2018 however the trains to PE got suspended on the 31 October but Shosholoza Meyl never bothered to inform us about the changes even though we bought tickets earlier. We had to find out from a friends colleaque whos home town is PE and was struggling to organize transport to go home for the holidays. Had these people never talked we would have found out on Sunday while waiting for the train to come? I am highly disappointed in Shosholoza Meyl stuff and Managemen this is uncalled for. We were looking forward to new experience. But i will never make a mistake of trying to use Shosholoza Meyl again. Yes we got a refund but like i said had we not find out the way we did what would have happened to us?