You will be losing a valued customer

I have been using Shopshipshake for quite a few months now with one or two snags. Each and every time it is on the Logistics side - getting so fed up. I tracked the parcel to where it says booked in at warehouse (already went through customs - so no snag there). Do you think anyone will come back to me on all my messages - left with SSS and their logistics partner (Buffalo). Very unimpressed. Currently sorting out a way to use someone else as this is really getting annoying.