HM
Hlengiwe M
1 reviews | Active since Aug 2021
22 Aug 2021, 03:33
Bad delivery service
Staff friendly Delivery time frame is unreliable iv waited for over 60 days for my items to arrive in south Africa I'm not the only one complaining Shipment is expensive but service is really bad these no one to explain why buffalo is taking time or why sss is taking time Things are cheap as you buy but sea shipment is reduculas Worse these no proper communication to say what is happening no one to call Assistance at times just dont help enough First time buyer and unhappy spent R4000 including shipment
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SHOPSHIPSHAKE 's replyOfficial
05 Sept 2021, 20:00Dear client,We apologize for shipping delay and its effect on your business. And we really understand your current emotion. You must know that recently because of the spread of coronavirus, a large number of cargo ships are stranded in Chinese ports. Shipping from China to the whole world has had varying degrees of impact. After this situation, we have been actively contacting other shipping companies.However, all companies are unable to guarantee the timeliness of logistics, and even some companies have stopped their routes to South Africa.We have tried our best to keep the shipping goes on the process. And at the same time, we will further improve our service process and notify you as soon as possible when the delay occurs, so that you can adjust the purchase plan in advance.Appreciate your valuable comments and look forward to the opportunity to provide you with better services!
SHOPSHIPSHAKE 's reply05 Sept 2021, 20:00
Official
Dear client,We apologize for shipping delay and its effect on your business. And we really understand your current emotion. You must know that recently because of the spread of coronavirus, a large number of cargo ships are stranded in Chinese ports. Shipping from China to the whole world has had varying degrees of impact. After this situation, we have been actively contacting other shipping companies.However, all companies are unable to guarantee the timeliness of logistics, and even some companies have stopped their routes to South Africa.We have tried our best to keep the shipping goes on the process. And at the same time, we will further improve our service process and notify you as soon as possible when the delay occurs, so that you can adjust the purchase plan in advance.Appreciate your valuable comments and look forward to the opportunity to provide you with better services!