WORTHLESS

I bought a kettle from Shoprite Town Center Mitchells Plain at the OK Mall branch on 22 February 2024. Then after a month or 2 it didnt want to switch off so i took it in and they had a staff member fix the lid, but i didnt get my box back but held on to my receipt. Thinking its my guarantee. Then last night the kettle packed up. So i took it to the store and the lady told me she cant exchange it without the box and booklet found in the box. I was totally stunned because i was told hold on to your receipt as your receipt is your gaurantee. Im speechless because if i knew then what i know now i wouldve asked for the box and booklet back. To Shoprite the box and booklet is more important than the proof of purchase. Im so perturbed, frustrated and dissapointed its unbelieveable.The store where i spend money everyday did me just like that. Im stunned i expected more as i had my proof of purchase. Shoprite has today proven they are utterly worthless and theres no after sales service for customers.