Worst service ever from Thembeka Jabulani mall's ShopRite

On the 30th June 2025 ,I went to Jabulani mall to buy. A few items .I got to the till and took out my items to pay which I did ,as I left the till I realised that I pay the normal prices for the items and I was not asked for the xtrasavings card.I then went back to query this and a controller by the name Thembeka came and instead of assisting made the situation worse as she did not resolve the problem but rather created an even bigger one.She said that to rectify the error caused by them she needed to do a refund back into the card which by the way was the first for me ,she explained that the refund takes atleast 5min to process then we can pay for the items .I waited for that refund for about 10min there until I suggested that I pay for the items again which I did .I left the shop with the hope that I was told it doesn't take long .Today it's the 2nd and am yet to receive my refund when I checked the message from the bank it mentioned something like 7 working days for the refund to be processed.What am I supposed to do while waiting as that money was meant to be used for something else,Why did that controller do something that she has no clue of and in turn **** to me .If ShopRite doesn't want us to buy from them again they must say so.Yesterday I called the store to speak to the manager and was transferred to Andrew who stated that he is not a manager and I should wait while he calls him I waited for more than 4 mins more ,I hung up and called again and still his highness the store manager was not anywhere to be found .I am highly annoyed and greatly disappointed by Jabulani mall's service.I'm not just a number ,I'm a customer.