Worst service ever

I purchased a couch on layby in October 2024 and completed the payment on November 23, 2024. Despite multiple visits to the Randburg branch, I have yet to receive my couch or a refund. The staff has been unhelpful and unprofessional. I am extremely disappointed with this experience and will be sharing my concerns on social media if this issue is not resolved promptly. I expect a response and a resolution immediately, my contact number is ***, ref number ***