worst service ever

I just experience the worst service at Shoprite Usave in Bethulie. 1. I was told by the security to leave my parcel on the floor because they dont a parcel counter, 2. I waited 20 minutes to withdraw cash, there was no one at the money-market and the manager (Letta) was just sitting there staring at me instead of calling someone to assist me. you need to employ well trained staff. I hope this wont happen again.