Worst customer service ever

So yesterday I return my R150 kettle at shoprite in ceres. The kettle kept tripping the power and I then proceeded to buy a new essential brand kettle at the same shoprite for R150. No problem. I even explained to the lady and said we are from tulbagh and forgot the broken kettle but if im in ceres again can I bring it back( the broken 1) she said yes as long as you have the receipt and its under a year.

Okay today I went there. They test the kettle without me present. I was standing at the Kiosk waiting on the lady who too it there. She came back saying there nothing wrong with it( thats what the manager says) I told her. You must allow it to reach boiling point and check. Okay she says, go into the office and it can be checked again. The manager checks and nothing happens. He insist nothing is wrong with it. I offered to take it back and use it as per normal and make a video of it.

Got home put the plug in and there it trips. Try this a couple of times and same thing happens. Now before I left he said " I live in tulbagh and can pick it up and return it for cash and bring it to you so you dnt have to drive back here. Im like good shot. I will do that. He gives me his number. I make the video and sent it to him.

A few hours later her asked whether I will be home tomorrow ( it being a Saturday) he will arrange that their electrician come out to look at it.

Now am I the A-hol for thinking this guy is being difficult for no apparent reason. Now I rep**** to him and said its fine I will take it somewhere else where I know 1 I dnr have to avail my Saturday for a kettle to be fixed. I already bought a new 1. You will to pay a electrician thousands to fix my R150 kettle.

Now my issue is not the money. I couldn't care less. My issue is our poor surrounding areas filled with people who don't have the luxury of just buying a kettle because they can. I can. But this sort of treatment is uncalled for. Total uncalled for..this is not customer service and its our poor making use of these local stores. And here is not many options for us available. So we kinda forced to use the stores here. However, with all due respect mr Werner at Shoprite Ceres branch. You can sent out your person but he can take the kettle fix it at his place or yours and you make a video showing me he fixed it and by all means he can return it once its been fixed and tested cause I have been inconvenience enough now you still need me to take my Saturday( of which I work) for your guy to come fix a kettle using my electricity and compromising my safety and that of my kids/family.

So I hope Shoprite sees this..and please note. This has nothing to do with money, transport, electricity, my time and my money but its about the principle.