Worst customer service

So I went to shoprite in golden acre Cape town standing at the money market waiting for the consult standing there for almost 3 minutes not being helped so I said sorry a few times can you help me and excuse me but no she is busy doing her own thing knocked on the counter and then she just asked what I'm like I would like 2 sim cards to be ricad she asked me what do you have and I'm like I want 2 sim cards and she takes my drivers license and walks away and I asked her should I wait here or go with and she dnf answer and come back and said no you can't use ur drivers license so I asked why not and she said she don't know and I asked to speak to the manager and she just said go look for him on the floor and went on with her thing so I spoke to the manager Cidwell and he listened and told me he will seal with her and apologised not even taking my details I just left