WAITING FOR MONEY TO CREDITED BACK TO MY ACCOUNT

ON THE 19 JANUARY 2015 AT 16:00 I WENT TO SHOPRITE PALM SPRINGS PLAZA TO BUY FEW ITEMS AND WITHDRAW MONEY AT THE TILL AND THE TOTAL OF GOODS AND MONEY I REQUESTED FROM THE CASHIER WAS R165.99 AND SHE SWIPED MY CARD TWICE AND WAS TOLD THE TRANSACTIONS DIDN'T GO THROUGH AND WAS ADVICE TO GO PAY AT ANOTHER TILL - ON THE OTHER TILL I ADDED ITEMS AND TOTAL PLUS WITHDRAWAL R185.97 AND MY CARD WAS SWIPED AGAIN THE CASHIER SAID THE TRANSACTION DIDN'T GO THROUGH AND WAS ADVISED TO GO WITHDRAW CASH FROM ATM . IN THE EVENING THE SAME DAY WHEN I CHECKED MY CELLPHONE I DISCOVERED THAT TWO TRANSACTION WENT THROUGH FOR R165.99 AND 185.97, THE NEXT DAY I WENT TO SHOPRITE WITH MY BANK STATEMENT SHOWING PAYMENTS ON THEIR NAME AND THEY (ANTONETTE) PROMISED THEY WILL INVESTIGATE AND REVERSE THOSE PAYMENTS BACK TO MY ACCOUNT WITHIN 7 DAYS - ON 22-01-2014 AN AMOUNT OF R165.99 WAS REVERSED AND TO DATE I HAVE NOT RECEIVED THE OTHER REVERSAL OF R185.97- WENT TO SHOPRITE SEVERAL TIMES TO COMPLAIN ABOUT THIS AND IM NOT GETTING ANY ASSISTANCE <br>