Very Unhappy With This Service And It's Not The First Time

I Bought A Washing Machine On The 22nd of January I Then Used It On The 23rd And It Did Not Want To Spin. I Then Went Back To The Branch To Report And They Said They Going To Log A Call With The Technician. We'll The Technician Was Then Allocated The Incident And Called Me Last Week Friday Saying He'll Come Check The Washing Machine On Saturday I Refused I Told Him They Must Credit my Money Back Because I No Longer Want That Machine Or Anything To Do With Ok Rather Because This Is The Second Time I Encounter Such Even With My First Washing Machine. So Yesterday I Called In Because There's Absolutely No Communication I'm The One Who Has To Call Or Go To The Branch No One Communicates. The Technician Just Said Okay. Now When I Called Yesterday They Told Me That The Technician Wrote On His Report "Customer Refused" Yet No One Still Communicated. The Manager Called Me Yesterday Telling Me That They Will Call The Technician And Find Out When He will Come I Then Told Him I Just Want My Money Back Because I Reported The Matter Within The 7 Days Of Return Policy. Kindly Assist This Is In Sterkspruit Branch