RG
Ronel G

1 reviews | Active since May 2014

30 Jan 2015, 11:45

Very unhappy Client, will NEVER use shoprite ever.

Very Unhappy, I've tried to book a flight at the money market in the Shoprite, been thru a few Shoprite's no one could help me offline. After 3 days I've managed to book online at home, and needed to pay the flight tickets at the Shoprite, I've tried for 2days to pay, in and out every hour to hour. couldn't help me still offline. what's the use of booking online and use the Shoprite payment if they cant help you. you have a 48hours to pay when a booking is made, therefor I've lost my tickets and booking because of SHOPRITE not able to help me. And also the staff that assisted me, bad attitude. I will never again use a Shoprite for any of my bookings or any other method, and ill also make sure the word goes out. Very disgusted Client. Shoprite is pathetic.

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Replies (1)
Shoprite
Shoprite's reply30 Jan 2015, 17:21
Official
Hello Nella82,

Thank you for taking the time to contact the Shoprite supermarket chain.

As a customer driven business, Shoprite endeavours to provide customers with superior service. Unfortunately, it is a reality that unforeseen circumstances may cause the terminals to go offline. However, in the interest of customer service, the details of your experience will be referred to Divisional Management for further investigation.

Kind regards
Devon Currie
Customer Relations